Legal
Refund Policy
Written for the private beta. Like the rest of our legal pages, this needs review by qualified counsel before general availability.
Private beta billing
Billing currently runs in Stripe test mode. No live charge is taken during the private beta unless we have told you in writing that live billing is enabled for your account.
Subscriptions
Subscriptions are monthly and cancellable at any time. Cancelling stops the next renewal and leaves access in place until the end of the paid period. If you cancel within seven days of your first paid month and have used fewer than 100 credits, contact us and we will refund that month in full.
Credit packs
Credit packs are one-time purchases that require an active subscription. Unused pack credits are refundable pro rata within 30 days of purchase. Credits already consumed by completed work are not refundable.
Failed, stale or partial work
Credits are reserved when you approve work and charged only for items that succeed. If an item fails, is blocked by validation, or is rejected because the underlying record changed in QuickBooks, its reserved credits are released back to your balance automatically. You never pay for a change that did not happen.
Service problems
If a defect on our side consumed credits or caused an incorrect change you approved in good faith, contact us with the correlation ID shown in your activity log. We will investigate and, where we are at fault, restore the credits.
How to request a refund
Email your ezbooks.ai contact from the address on the account, with the invoice or correlation ID. Requests are answered within five business days during the private beta.